Essential Business Writing

About this business writing course

By attending one of our business writing courses you will learn to be an effective communicator, to write with confidence and to persuade. You will learn how to write clearly, concisely and correctly for the purpose of business communications.

You will be able to structure written content, produce clear sentences and convey key messages. We even cover aspects of marketing which are crucial for effective business writing.

In particular, you will learn about features, benefits and advantages. You will also learn about words, sentences and phrases which motivate people to respond or act.

Learning outcomes

After attending the essential business writing course, you will be able to:

  • Write business documents with a new level of confidence and clarity
  • Persuade with words and phrases
  • Write attractive sentences which grab attention
  • Use marketing terms as appropriate
  • Apply basic psychology to your writing

Who should attend?

This course is designed for all those who work within a business environment and wish to learn how to write a business email, a business letter, a report or a proposal to grow their personal and professional development.

How will I benefit from this business writing training?

You will be able to:

  • Create impact with written communication skills
  • Match your writing style to business objectives
  • Apply grammar, punctuation and spelling
  • Ensure key messages are conveyed to best effect
  • Apply benefits in relation to features
  • Write persuasively and greatly improve your business writing skills

Outline of programme


  • Business writing defined
  • Thinking logically
  • Making a strong start


  • Objectives
  • Scope
  • Positioning

Professional writing

  • Principles of persuasive writing
  • Active and passive voice

Words, sentences and phrases

  • Construction of sentences
  • Words and phrases that attract
  • Style of writing and tone

Headings and titles

  • Well structured headings, subheadings and page titles
  • Compelling words

Writing persuasively

  • Organising key points
  • Features and benefits
  • Unique selling propositions

How to get attention

  • Provide signposts to key messages
  • Words which attract
  • Apply customer focus


  • Redundant words
  • I me or myself?
  • Who or whom?
  • False subjects
  • Meaningless modifiers
  • Absolutes
  • Unnecessary adornment
  • Strictly speaking

Common mistakes

  • Words which are misused
  • Words which may be misunderstood

Business email writing

  • Twenty one rules
  • Review
  • Personal action plan